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The BAO’s Consumer Information Guide: A Guide to Death Care in Ontario said to ask about cancellation policies. What is Eirene's policy?
The BAO’s Consumer Information Guide: A Guide to Death Care in Ontario said to ask about cancellation policies. What is Eirene's policy?

All prepaid funeral/transfer service contracts have a 30-day cooling-off period.

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Written by Eirene
Updated this week

Note: Prepaid arrangement services are only available in Ontario and Nova Scotia at this time.

All prepaid funeral/transfer service contracts have a 30-day cooling-off period. If cancellation occurs within this time frame, all funds that have been applied would be returned.

When a trust-funded prepaid contract is cancelled after the 30-day cooling-off period, a cancellation fee of 10% of the funds is held, up to $350.00 is applied.

In the case of an insurance-funded arrangement, the policy's cash surrender value, if one exists, would be returned upon cancellation made after 30 days. The formula for calculating the cash surrender value varies based on form, issue age, and duration. In almost every circumstance, the cash surrender value will be less than the sum of premiums paid.


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